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Browsing by Subject "CRM, CRM Scorecard, Matriks Importance dan Performance."

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Perancangan Kinerja Customer Relationship Management dengan Metode Customer Relationship Management Scorecard di PT. Pahala Kencana

Munandar, Alka Hengky; Nasution, Aswardi; Djamaludin, Djamaludin (Universitas Islam Bandung, )

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