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Browsing by Subject "Kualitas Pelayanan, Model Kano, Service Quality (ServQual)"

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Perancangan Kualitas Pelayanan Jasa Menggunakan Model Kano dan Service Quality (ServQual) pada Balai Besar Logam dan Mesin

Laksono, Agung Tri; Orgianus, Yan; Rukmana, Asep Nana (Universitas Islam Bandung, )

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