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Browsing by Subject "Pelayanan Jasa, Service Quality, Kano Diagram"

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Pengukuran Pelayan Jasa dengan Model Service Quality Analysis dan Kano Diagram pada PT. Jalur Nugraha Ekakurir Cabang Bandung

Anggoro, Arief Bangun; Aspiranti, Tasya (Universitas Islam Bandung, )

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