| dc.contributor |
|
|
| dc.contributor |
|
|
| dc.creator |
aprilian, Alfi Achmad |
|
| dc.creator |
Zulfebriges, Zulfebriges |
|
| dc.date |
2017-08-10 |
|
| dc.date.accessioned |
2019-09-12T05:42:49Z |
|
| dc.date.available |
2019-09-12T05:42:49Z |
|
| dc.identifier |
http://karyailmiah.unisba.ac.id/index.php/mankom/article/view/7242 |
|
| dc.identifier.uri |
http://hdl.handle.net/123456789/24114 |
|
| dc.description |
Quality of service is often used to see how the service performance of public organizations. Public service at the Office of SIM Maintenance Satlantas polrestabes bandung is one of the main task functions. Good service quality will make people feel comfortable and safe in enjoy. In this study, researchers want to know the Satisfaction of Public Service SIM on Polrestabes Bandung.? The purpose of this research is to know customer satisfaction and service quality of SIM in Polrestabes Bandung.This research uses a qualitative descriptive approach. Data collection technique is done by questionnaire, interview and observation. Which examines 2 (two) variables of customer satisfaction and quality of SIM services in Polrestabes Bandung and pressing on the phenomenon that occurred during the study. This formula is Direct Evidence, Reliability, Responsiveness, Guarantee and Empathy. From the results of research on direct evidence that includes facilities and infrastructure facilities have been very good and the community has been very happy with the new facilities, reliability that includes the success and reliability of officers in providing services are running well, the responsiveness that includes awareness and alertness has been running With lancer and the community feel satisfied because the officers always provide direction and guidance, the guarantee that includes the trust and confidence of the customer to the officer has been running with the maximum customer trustworthiness and empathy that includes the trust is running well because the customer believes to the officer has run maximally . |
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| dc.description |
Kualitas pelayanan seringkali digunakan untuk melihat bagaimana kinerja pelayanan organisasi publik. Pelayanan umum di Kantor Urusan SIM Satlantas polrestabes bandung merupakan salah satu fungsi tugas pokok. Kualitas pelayanan yang baik akan membuat masyarakat merasa nyaman.Pada penelitian kali ini, peneliti ingin mengetahui Kepuasan Masyarakat Terhadap Pelayanan SIM di Polrestabes Kota Bandung?. Tujuan dari penelitian ini adalah untuk mengetahui kepuasan pelanggan dan kualitas pelayanan SIM di Polrestabes Bandung. Penelitian ini menggunakan pendekatan deskriktif kuaantitatif, Teknik pengumpulan data dilakukan dengan cara kuisioner, wawancara dan observasi. Yang meneliti 2 (dua) variable yaitu kepuasan pelanggan dan kualitas pelayanan SIM di Polrestabes Bandung serta menekan pada fenomena yang terjadi saat penelitian. Rumusan ini yaitu Bukti Langsung , Kehandalan, Daya Tanggap , Jaminan dan Empati. Dari hasil penelitian mengenai bukti langsung yang meliputi fasilitas sarana dan prasarana sudah sangat baik dan masyarakat sudah sangat senang dengan adanya fasilitas yang baru, kehandalan yang meliputi keberhasilan dan kehandalan petugas dalam memberikan pelayanan sudah berjalan dengan baik, daya tanggap yang meliputi kepedulian dan kesigapan sudah berjalan dengan lancer dan masyarakat merasa puas karena petugas selalu memberikan arahan dan petunjuk, jaminan yang meliputi kepercayaan dan keyakinan pelanggan terhadap petugas sudah berjalan dengan maksimal pelanggan percaya terhadap kemampuan petugas dan empati yang meliputi kepercayaan sudah berjalan dengan baik karena pelanggan percaya kepada petugas sudah menjalankan secara maksimal. |
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| dc.format |
application/pdf |
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| dc.language |
ind |
|
| dc.publisher |
Prosiding Manajemen Komunikasi |
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| dc.publisher |
Prosiding Manajemen Komunikasi |
|
| dc.relation |
http://karyailmiah.unisba.ac.id/index.php/mankom/article/view/7242/pdf |
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| dc.rights |
Copyright (c) 2017 Prosiding Manajemen Komunikasi |
|
| dc.source |
Prosiding Manajemen Komunikasi; Vol 3, No 2, Prosiding Manajemen Komunikasi (Agustus, 2017); 491-495 |
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| dc.source |
Prosiding Manajemen Komunikasi; Vol 3, No 2, Prosiding Manajemen Komunikasi (Agustus, 2017); 491-495 |
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| dc.source |
2460-6537 |
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| dc.subject |
Manajemen Komunikasi |
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| dc.subject |
Customer Satisfaction, Quality of Service |
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| dc.subject |
Manajemen Komunikasi |
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| dc.subject |
Kepuasan Pelanggan, Kualitas Pelayanan |
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| dc.title |
Public Satisfaction With The Service of SIM in Polrestabes Bandung City |
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| dc.title |
Kepuasan Masyarakat Terhadap Pelayanan SIM Di Polrestabes Kota Bandung |
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| dc.type |
info:eu-repo/semantics/article |
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| dc.type |
info:eu-repo/semantics/publishedVersion |
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| dc.type |
Peer-reviewed Article |
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| dc.type |
Kualitatif |
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| dc.type |
Kualitatif |
|