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Pengembangan Model Student Satisfaction Inventory (SSI) Untuk Peningkatan Kualitas Layanan Akademik Di Perguruan Tinggi

Nugraha, Nugraha; Nasution, Aswardi; Amaranti, Reni (Pusat Penerbitan Universitas (P2U) - LPPM Unisba, 2014)

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- Kualitas Layanan, pengembangan model, service quality (1)
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