| dc.contributor |
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| dc.contributor |
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| dc.creator |
Rukoyah, Imas |
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| dc.creator |
Nurhasanah, Neneng |
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| dc.creator |
Tresnati, Ratih |
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| dc.date |
2017-01-24 |
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| dc.identifier |
http://karyailmiah.unisba.ac.id/index.php/hukum_ekonomi_syariah/article/view/5283 |
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| dc.description |
Abstract.The concept of service in Islamic teachings have been regulated through the basic principles of the morals of the Ministry in order that service of process is done in accordance with the rules of Sharia. It is applied by the management of the BRI Syariah KCP Cijerah Frontliner officers especially by the Office. The success of the optimisation of the Ministry conducted the officers Frontliner Office largely determine the attitude of the decision of potential borrowers to be interested and willing to use the Sharia especially BRI savings products iB are simple. However, the ministries have not been able to achieve the expected target management. To that end, the management attempts to evaluate the optimal form of service and effectively in accordance with Islamic teachings, so many students and students who became Simple savings products market share iB BRI Syariah interested in becoming customer d BRI Syariah KCP Cijerah. Based on these problems, then the author is interested in conducting studies with formulating the problem into the form of the following question: how is the implementation of the service of front line on savings products, simple in the Syariah BRI KCP Cijerah? How is the attitude of the customer decision after obtaining the service of front line on savings products, simple in the Syariah BRI KCP Cijerah? And how to influence the optimization of service front line at Simple savings products against customer's purchasing decision at the BRI Syariah KCP Cijerah? The author uses descriptive method and the verifikatif method that describes a phenomenon based on the fact that progress by way of describing the data and compiled systematically analysing it then so can be drawn conclusions about influence of front line service optimization in Simple savings products against customer's purchasing decision at the BRI Syariah KCP Cijerah. Conclusions from this study showed that the application of Islamic values in the service that was performed at the customer's office products frontliner Savings Simple iB in BRI Syariah KCP Cijerah is good, the attitude of the customer decision after obtaining the service of front line on savings products, simple in the Syariah KCP Cijerah BRI can be determined by the shape of the services provided by the Clerk's Office at the BRI Syariah Frontliner KCP Cijerah itself and there is the influence of the implementation of the service of front line at Simple savings products against decision customer purchases in BRI Syariah KCP Cijerah. |
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| dc.description |
Konsep pelayanan dalam ajaran Islam telah diatur melalui prinsip-prinsip dasar akhlak pelayanan agar proses pelayanan yang dilakukan sesuai dengan aturan syariah. Hal ini diterapkan oleh manajemen BRI Syariah KCP Cijerah khususnya oleh para petugas Frontliner Office. Keberhasilan optimalisasi pelayanan yang dilakukan para petugas Frontliner Office sangat menentukan sikap keputusan calon nasabah untuk dapat tertarik dan mau menggunakan produk BRI Syariah khususnya produk tabungan Simpel iB. Namun demikian, pelayanan yang diberikan belum mampu mencapai target yang diharapkan manajemen. Untuk itu, pihak manajemen berupaya mengevaluasi bentuk pelayanan yang optimal dan efektif sesuai dengan ajaran Islam, sehingga banyak para pelajar dan mahasiswa yang menjadi pangsa pasar produk tabungan Simpel iB BRI Syariah tertarik untuk menjadi nasabah d BRI Syariah KCP Cijerah. Berdasarkan permasalahan tersebut, maka penulis tertarik untuk melakukan penlitian dengan merumuskan masalah ke dalam bentuk pertanyaan sebagai berikut : Bagaimana pelaksanaan pelayanan front line pada produk Tabungan Simpel di BRI Syariah KCP Cijerah ? Bagaimana sikap keputusan nasabah setelah mendapat pelayanan front line pada produk Tabungan Simpel di BRI Syariah KCP Cijerah ? Dan bagaimana pengaruh optimalisasi pelayanan front line pada produk Tabungan Simpel terhadap keputusan pembelian nasabah di BRI Syariah KCP Cijerah ? Penulis menggunakan metode deskriptif dan verifikatif yaitu metode yang menggambarkan suatu fenomena berdasarkan kenyataan yang sedang berlangsung dengan cara mendeskripsikan data yang ada dan disusun sistematis kemudian menganalisanya sehingga dapat ditarik kesimpulan mengenai pengaruh optimalisasi pelayanan front line pada produk Tabungan Simpel terhadap keputusan pembelian nasabah di BRI Syariah KCP Cijerah. Kesimpulan yang didapat dari penelitian ini menunjukkan bahwa penerapan nilai-nilai Islam dalam pelayanan yang dilakukan frontliner office pada nasabah produk Tabungan Simpel iB di BRI Syariah KCP Cijerah adalah baik, sikap keputusan nasabah setelah mendapat pelayanan front line pada produk Tabungan Simpel di BRI Syariah KCP Cijerah dapat ditentukan oleh bentuk pelayanan yang diberikan oleh para petugas Frontliner Office di BRI Syariah KCP Cijerah itu sendiri dan terdapat pengaruh dari pelaksanaan pelayanan front line pada produk Tabungan Simpel terhadap keputusan pembelian nasabah di BRI Syariah KCP Cijerah. |
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| dc.format |
application/pdf |
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| dc.language |
ind |
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| dc.publisher |
Prosiding Hukum Ekonomi Syariah |
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| dc.publisher |
Prosiding Keuangan & Perbankan Syariah |
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| dc.relation |
http://karyailmiah.unisba.ac.id/index.php/hukum_ekonomi_syariah/article/view/5283/pdf |
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| dc.rights |
Copyright (c) 2017 Proceedings of Finance & Islamic Banking |
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| dc.source |
Prosiding Hukum Ekonomi Syariah; Vol 3, No 1, Prosiding Hukum Ekonomi Syariah (Februari, 2017); 17-21 |
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| dc.source |
Prosiding Keuangan & Perbankan Syariah; Vol 3, No 1, Prosiding Hukum Ekonomi Syariah (Februari, 2017); 17-21 |
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| dc.source |
2460-2159 |
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| dc.subject |
Financial Institutions & Syariah Banking |
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| dc.subject |
Optimization, service, Frontline, and purchasing decisions |
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| dc.subject |
Keuangan dan Perbankan Syariah |
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| dc.subject |
Optimalisasi, Pelayanan, Frontline, dan Keputusan Pembelian |
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| dc.title |
Pengaruh Optimalisasi Pelayanan Islami Front Line Tabungan Simpel terhadap Keputusan Nasabah di BRI Syariah KCP Cijerah |
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| dc.title |
Pengaruh Optimalisasi Pelayanan Islami Front Line Tabungan Simpel terhadap Keputusan Nasabah di BRI Syariah KCP Cijerah |
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| dc.type |
info:eu-repo/semantics/article |
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| dc.type |
info:eu-repo/semantics/publishedVersion |
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| dc.type |
Peer-reviewed Article |
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| dc.type |
Kualitatif |
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| dc.type |
Penulis menggunakan metode deskriptif dan verifikatif yaitu metode yang menggambarkan suatu fenomena berdasarkan kenyataan yang sedang berlangsung dengan cara mendeskripsikan data yang ada dan disusun sistematis kemudian menganalisanya sehingga dapat dita |
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