The Role of Communication by HEART in Building The Qualified Working Culture

Abstract

In a simple way communication can be defined as the process of transferring messages from a source to a receiver in order that they can build the same meaning ( commonsense). How the message sent should be captured and interpreted properly by the receiver or in other words how communication will be going on effectively needs must be based upon heart. When talking about HEART, we will talk about Honesty, Sincerity, and Seriousness. The concept of communication by HEART is based upon those three key words. In more detail, viewed from the word HEART, there are five letters which reflects the characteristic of communication by HEART, those are : HONESTY, EMPHATY, ACCOUNTABILITY, RESPONSIBILITY , and TOTALITY. This concept must be possessed by every individual in either a small or big organization. In an organization or institution, there must be an organizational structure describing who will be responsible for what and to whom, besides it will show the role and function of the individual. The care taker will hierarchically be responsible from the to the bottom level. The care takers are called leaders, and of course have the leadership role and function. The leadership based on HEART will of course listen rather than be listened, or to serve rather than be served, so that the leadership using Communication by HEART will be more effective. By this kind of effective leadership, it is expected to build more qualifies work culture. This paper will discuss the qualified work culture through the concept of Communication by HEART. By using the analytically descriptive method, it will be discussed how every element of HEART will help a leader building more qualifies work culture.