HARAHAP, Dedy Ansari; HURRIYATI, Ratih; DISMAN; GAFFAR, Vanessa; AMANAH, Dita
(European Open Access Publishing (EUROPA Publishing), 2019-10)
This study aims to analyze the influence of service
quality on customer loyalty at PT. BNI (Persero), Tbk USU
Medan. This study used a quantitative approach with an
explanatory type of research. The sample were ...