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balance scorecard, kinerja keuangan, perspektif pelanggan, perspektif proses bisnis internal, perspektif pembelajaran dan pertumbuhan. (1)
bauran pemasaran (1)
consumer behavior, social media, a strategy of promotion (1)
Customer Relationship Management, Kano Model Research Method, Method of Improvement (5W + 1H). (1)
Customer Relationship Management,Metode Penelitian Model Kano, Metode Perbaikan (5W+1H) (1)
Ilmu Hukum (1)
Industri (1)
Industri logam, Sparepart, New Seven Tools, 5S (1)
Industrial Engineering (2)
Keywords: Service Quality, Service Delivery Package, Quality Function Deployment (QFD). (1)
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