| dc.contributor |
Fakultas Ekonomi dan Bisnis |
|
| dc.creator |
Nurrahman, Rifqi |
|
| dc.creator |
Nurhayati, Nunung |
|
| dc.creator |
Helliana, Helliana |
|
| dc.date |
2021-01-20 |
|
| dc.date.accessioned |
2021-03-15T04:01:03Z |
|
| dc.date.available |
2021-03-15T04:01:03Z |
|
| dc.identifier |
http://karyailmiah.unisba.ac.id/index.php/akuntansi/article/view/25287 |
|
| dc.identifier |
10.29313/.v7i1.25287 |
|
| dc.identifier.uri |
http://hdl.handle.net/123456789/29485 |
|
| dc.description |
Abstract. The phenomenon that takes place at the satisfaction of taxpayers proves that there are still many citizens who refuse to pay taxes because of the unprofessionalness of tax officers and dissatisfaction with the quality of services provided. This research aims to know the influence of professionalism and quality of tax services on the satisfaction of taxpayers of private people at the Tax Service Office Pratama Bandung Cibeunying.This type of research is verifikatif through quantitative as a method of approach. The data source used in this study is the primary data source. There is also a data collection method used by distributing 50 questionnaires to taxpayers of private individuals registered at the Pratama Bandung Cibeunying Tax Service Office. The hypothesis testing used in this study used multiple regression analysis. The hypothetical test results prove that there is an influence between professionalism on the satisfaction of individual taxpayers, as well as the influence between the quality of tax services on the satisfaction of taxpayers of private individuals.Keyword : Professionalism, Quality of Tax Services, Taxpayer Satisfaction.Abstrak. Fenomena yang berlangsung pada kepuasan wajib pajak membuktikan masih banyaknya warga yang menolak membayar pajak sebab tidak profesionalnya petugas pajak serta ketidakpuasan terhadap kualitas pelayanan yang diberikan. Penelitian ini memiliki tujuan guna mengetahui pengaruh profesionalisme serta kualitas pelayanan pajak terhadap kepuasan wajib pajak orang pribadi pada Kantor Pelayanan Pajak Pratama Bandung Cibeunying. Jenis penelitian ini yakni verifikatif melalui kuantitatif sebagai metode pendekatan. Sumber data yang digunakan dalam penelitian ini merupakan sumber data primer. Ada pula metode pengumpulan data yang digunakan dengan metode menyebarkan 50 kuesioner kepada wajib pajak orang pribadi yang terdaftar di Kantor Pelayanan Pajak Pratama Bandung Cibeunying. Pengujian hipotesis yang digunakan dalam penelitian ini memakai analisis regresi berganda. Hasil pengujian hipotesis membuktikan bahwa ada pengaruh antara profesionalisme terhadap kepuasan wajib pajak orang pribadi, serta terdapat pengaruh antara kualitas pelayanan pajak terhadap kepuasan wajib pajak orang pribadiKata Kunci : Profesionalisme, Kualitas Pelayanan Pajak, Kepuasan Wajib Pajak. |
|
| dc.format |
application/pdf |
|
| dc.language |
eng |
|
| dc.publisher |
Universitas Islam Bandung |
|
| dc.relation |
http://karyailmiah.unisba.ac.id/index.php/akuntansi/article/view/25287/pdf |
|
| dc.rights |
Copyright (c) 2021 Prosiding Akuntansi |
|
| dc.source |
Prosiding Akuntansi; Vol 7, No 1, Prosiding Akuntansi (Februari, 2021); 43-47 |
|
| dc.source |
Prosiding Akuntansi; Vol 7, No 1, Prosiding Akuntansi (Februari, 2021); 43-47 |
|
| dc.source |
2460-6561 |
|
| dc.source |
10.29313/.v7i1 |
|
| dc.subject |
Akuntansi |
|
| dc.subject |
Kata Kunci : Profesionalisme, Kualitas Pelayanan Pajak, Kepuasan Wajib Pajak. |
|
| dc.title |
Pengaruh Profesionalisme dan Kualitas Pelayanan Pajak terhadap Kepuasan Wajib Pajak Orang Pribadi |
|
| dc.type |
info:eu-repo/semantics/article |
|
| dc.type |
info:eu-repo/semantics/publishedVersion |
|
| dc.type |
Peer-reviewed Article |
|
| dc.type |
Deskriftif Verifikatif |
|